Terms and Conditions
When you access this site, you acknowledge that you have read and agree to abide by the terms described below. If you do not agree to any of the terms listed below, you should exit this site now. Whilst Cranberry attempts to provide accurate information on this web site, it assumes no responsibility for accuracy. Cranberry may change the information on the site, or the products described, or the prices at any time without notice.
- All products and images on our site are copyrighted designs, and these designs may not be copied lawfully or unlawfully.
- The copying and duplication of products, product images and site content without the express written permission of Cranberry is strictly prohibited. To request permission to use a product image on your own site, please send an email requesting this to Cranberry via the contact page . Cranberry has the right to delete any customer from our website and suspend your account should you duplicate our products and/or product images without express permission from the Company.
- Cranberry supplies its items direct to the retailer or wholesaler, and no third party has been authorised to sell under our brand Cranberry UK Registered Trademark UK0003106661
- All images shown are intended as a guide only and actual colours can vary slightly from images shown. Slight colour and shade variations may occur, so please contact us if you require a colour match.
- Neither Cranberry nor any other person or company who has been involved in the creation or the maintaining of this site is liable for any direct, indirect, incidental, consequential or other damages arising out of accessing or using this web site or any of the information contained in it.
- While this web site may contain links to third-party sites, Cranberry is not responsible for the content of any linked sites. Cranberry provides these links as a convenience and does not endorse the companies or contents of any linked sites.
- We accept all major credit/debit cards and PayPal. We also accept BACS payments, but please be aware that no goods will be dispatched until payment has been received in full. We do not accept American Express.
- All goods remain the property of Cranberry until paid in full.
- All specified sizes, weights and thickness are approximate. You must allow 1-3mm tolerance on products.
- We are unable to accept returns on any items that have been specifically cut/creased/ordered/manufactured for you, so please ensure you have ordered the correct size/weight. If necessary, please request a sample where possible.
- All products are subject to availability, and Cranberry reserve the right to substitute products if requested products are no longer available.
- Cranberry reserves the right to amend prices at any time without prior notice.
- Once your order is processed by Cranberry, amendments and additions to orders will not be accepted.
- Outside of the seven-day cancellation period, the return of goods will only be accepted from you by prior arrangement (confirmed in writing); on payment of agreed handling charge (unless the goods were defective when delivered) and where the goods are fit for sale on return as they were on delivery. All costs of return (and replacement where appropriate) will be paid for by you.
- We reserve the right to amend our terms and conditions at any time.
Cancellation
- Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please package the relevant item securely and send it to us so that we receive it within seven working days of the date that the item was delivered to you.
- For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or the item is faulty.
- You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Delivery Schedule & Costs
- All orders received prior to 1.00pm and subject to stock availability will be dispatched the same day. Orders received after this time will be dispatched the following day.
- Your order will be packed and dispatched in biodegradable/recyclable packaging.
- Standard shipping is £3.55 to UK Mainland
- 24hr £7.99 to UK Mainland
- Additional shipping charges could apply to Scottish Highlands and non-UK Mainland. Shipping costs will also apply to Northern Ireland and the Republic of Ireland.
- Shipping costs to other countries will vary, and this cost is worked out on the weight of your goods. Again, you will be advised of the shipping costs prior to your order being dispatched and if additional charges apply, payment will be required in full before we process your order. You may also be due a reimbursement as some of the shipping charges can be cheaper depending on weight of goods. If this is the case, you will be notified and refunded part shipping.
We may amend these terms and conditions at any time without prior notice. Please check this page regularly to ensure you continue to abide by the terms and conditions.